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Please call

888-301-7700

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-542-3547

View all contact numbers here.

Please call

888-301-7700

View all contact numbers here.

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4460

View all contact numbers here.

Please call

888-301-7700

View all contact numbers here.

State: NA
, NA
, NA
BACK

Please call

888-301-7700

View all contact numbers here.

Please call

888-301-7700

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4115

View all contact numbers here.

Please call

888-301-7700

View all contact numbers here.

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE APPROPRIATE EMERGENCY NUMBER BELOW FROM A SAFE LOCATION.

GAS EMERGENCIES

CUSTOMER SERVICE

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COVID-19 Update: 03/30/20

Maintenance Pruning

  • Our forestry personnel and partner line-clearance tree pruning vendors will NOT be knocking on your door to notify you of tree pruning maintenance work. You will be getting an automated call when work is scheduled for your area.
  • If you have questions, concerns, or want to talk to someone before the work is done, press option 2 after the recording to be directed to a voicemail box.
  • Customers will be contacted directly by forestry personnel to discuss and approve any tree removals over 8” diameter before they are removed.
  • Ribbons left on risk trees by forestry personnel are to aid in the identification and discussion of removal possibility.  Removal will not occur without property owner discussion first.

Customer Requests for Pruning or Tree Removal

  • At the time you make the customer service request, please mark the trees in question with a ribbon, or whatever you have handy.
  • When calling customer service, please leave a preferred call back phone number so we can ask you questions about the desired work.
  • Our forestry personnel will not be knocking on your door, if we have any questions, we will be contacting you by phone. 
  • If work to be done requires consent from you, we will obtain an email address to send paperwork electronically for you to sign and return.  If you do not have an email address, we will ask to record you giving verbal consent.
  • Please respond promptly to any work verification emails or calls if asked.
  • In general, you do not need to be present when the crew arrives to do the work.
  • If for any reason, you are outside or otherwise meet our forestry personnel in person, please practice social distancing by keeping at least 6 feet away.

COVID-19 Update: 03/30/20

Maintenance Pruning

  • Our forestry personnel and partner line-clearance tree pruning vendors will NOT be knocking on your door to notify you of tree pruning maintenance work. You will be getting an automated call when work is scheduled for your area.
  • If you have questions, concerns, or want to talk to someone before the work is done, press option 2 after the recording to be directed to a voicemail box.
  • Customers will be contacted directly by forestry personnel to discuss and approve any tree removals over 8” diameter before they are removed.
  • Ribbons left on risk trees by forestry personnel are to aid in the identification and discussion of removal possibility.  Removal will not occur without property owner discussion first.

Customer Requests for Pruning or Tree Removal

  • At the time you make the customer service request, please mark the trees in question with a ribbon, or whatever you have handy.
  • When calling customer service, please leave a preferred call back phone number so we can ask you questions about the desired work.
  • Our forestry personnel will not be knocking on your door, if we have any questions, we will be contacting you by phone. 
  • If work to be done requires consent from you, we will obtain an email address to send paperwork electronically for you to sign and return.  If you do not have an email address, we will ask to record you giving verbal consent.
  • Please respond promptly to any work verification emails or calls if asked.
  • In general, you do not need to be present when the crew arrives to do the work.
  • If for any reason, you are outside or otherwise meet our forestry personnel in person, please practice social distancing by keeping at least 6 feet away.

Unitil can identify significant risk trees, or hazard trees, that pose a threat to the electric system. We want to remove high-risk trees before they fall and affect your service and safety.

Identifying Hazardous Trees

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Identifying Hazardous Trees

For Unitil-initiated routine work only:
Unitil notifies you if a tree on your property has been identified as a hazard. A qualified Unitil contractor removes the tree for free. Branches and brush are chipped and large wood is cut into manageable lengths and left for homeowners. Stumps are left intact.

Some of the things we look for:

1 Regrowth

There is regrowth from topping, line clearance or other pruning

5 Dead Branches

Dead or dying branches

2 Electrical Lines

There is an electrical line adjacent to the tree

6 Odd Growth

Branches arise at one point on the trunk 

3 Damaged Branches

Broken or partly attached branches

7 Decay

Decay and rot present in old wounds

4 Weakness

Open cavity in trunk or branch

8 Ground Support

Recent change in grade, soil level or other construction

Please Note: If a tree or limbs are cut down as part of an emergency call, the debris and wood are left for you to remove.

Also Note: If you, or your tree contractor, are pruning or remove a tree near power lines, Unitil will disconnect the electric service and reconnect the service free of charge, after tree work is completed. Please schedule by calling: (888) 301-7700.

Unitil is a proud sponsor of The Tree Fund.

 

Unitil is a proud sponsor of Stihl Tour des Trees, to benefit the TREE Fund. 

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